Returns & Exchanges Policy
At King Living Outlet, we strive to ensure your designer furniture meets your expectations; however, due to the nature of outlet clearance, returns are typically accepted only for items that are faulty or not as described. Please review your selection carefully as most sales are considered final to provide you with the best possible value.
Initiate Your Request
Contact our customer service team within 48 hours of delivery or collection to report any issues or request a return authorization.
Provide Documentation
Submit clear photographs of the item, including any specific defects, along with your original proof of purchase for assessment.
Professional Assessment
Our quality control team will review your claim to determine if the item qualifies for a repair, replacement, or refund under our outlet terms.
Safe Return Transport
Once approved, coordinate the return transport of the item in its original packaging; please note that return shipping costs are the responsibility of the customer.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing